Thank you for shopping at Alyana by Sarah Khan! We strive to provide fast and reliable shipping services. Please read our Shipping Policy to understand how we process and deliver your orders.
1. Order Processing Time
✅ Orders are typically processed within 1-2 business days after payment confirmation.
✅ Orders placed on weekends or holidays will be processed on the next business day.
✅ Processing time may be extended during peak seasons or due to unforeseen circumstances.
2. Shipping Methods & Estimated Delivery Time
We offer multiple shipping options:
📦 Standard Shipping: Estimated delivery within 3-7 business days (within Pakistan).
🚀 Express Shipping: Estimated delivery within 1-3 business days (within Pakistan).
🌍 International Shipping: Delivery times vary based on location and customs processing.
3. Shipping Costs
💰 Shipping costs are calculated at checkout based on your location and selected shipping method.
🚚 Free shipping may be available for orders exceeding a specified amount.
4. Order Tracking
🔹 Once your order is shipped, you will receive a tracking number via email or SMS.
🔹 You can track your order through our website or the shipping carrier’s tracking system.
5. International Shipping
🌎 Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
⏳ Delivery times may be affected by customs processing, which is beyond our control.
6. Lost or Delayed Shipments
📩 If your order is delayed beyond the estimated delivery time, please contact us for assistance.
⚠️ Alyana by Sarah Khan is not responsible for delays caused by shipping carriers, weather conditions, or customs.
7. Damaged or Incorrect Items
🔹 If you receive a damaged or incorrect item, please notify us within 7 days of receipt.
📸 We may require photo evidence before issuing a replacement or refund.
8. Order Changes & Cancellations
✏️ Orders can be modified or canceled within 7 hours after placement.
🚫 Once an order is processed, it cannot be changed or canceled.
📞 If you need to make changes, contact our support team as soon as possible.
9. Contact Us
For any questions about our Shipping Policy, please contact us:
📧 Email: [email protected]
By placing an order with Alyana by Sarah Khan, you agree to our Shipping Policy.