Thank you for shopping at Alyana by Sarah Khan! We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Return & Refund Policy below.
1. Return Eligibility
✅ Items must be returned within 15 days of receipt.
✅ Items must be unused, in original packaging, and in the same condition as received.
✅ Proof of purchase is required for processing returns.
❌ Certain items, such as customized or sale items, may not be eligible for return.
2. Return Process
📩 To initiate a return, contact our customer support team.
📦 Once your return is approved, you will receive return instructions.
🚚 Customers are responsible for return shipping costs, unless the item is defective or incorrect.
3. Refund Policy
🔹 Once we receive and inspect your returned item, we will notify you about refund approval or rejection.
🔹 Approved refunds will be processed within 7 business days to your original payment method.
🔹 Shipping fees are non-refundable, unless the return is due to our mistake.
4. Damaged or Incorrect Items
📸 If you receive a damaged or incorrect item, contact us within 7 days of delivery with photo evidence.
🔄 We will arrange for a replacement or issue a full refund at no extra cost.
5. Exchanges
🔄 If you wish to exchange an item, follow the return process and place a new order for the desired product.
6. Non-Returnable Items
The following items cannot be returned:
❌ Customized or made-to-order products
❌ Sale, discounted, or final sale items
❌ Items that show signs of use or damage (not caused by shipping)
7. Late or Missing Refunds
💳 If you haven’t received your refund within the stated timeframe:
- Check with your bank or payment provider.
- If the issue persists, contact us for assistance.
8. Contact Us
For any questions about our Return & Refund Policy, please contact us:
📧 Email: [email protected]
By purchasing from Alyana by Sarah Khan, you agree to our Return & Refund Policy.